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Privacy Policy
Introduction
At Sundarban Mondal Travels, operated by Hiranmoy Mondal, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you book a Sundarban tour package with us. Whether you connect with us through our website, WhatsApp, phone call, or in person, your privacy and security are always our priority.
Information We Collect
Personal Information
Name, phone number, email, address
Government ID (Aadhaar, Voter ID, Passport for foreign nationals) – only for forest permits
Payment details (for receipts and invoices)
Non-Personal Information
Basic browsing info such as device type, browser (we do not use cookies or tracking pixels)
How We Use Your Information
We use your information only for:
Confirming and managing tour bookings
Generating invoices and receipts
Applying for mandatory forest entry permits
Sending important updates, offers, and tour reminders
Providing safe and smooth communication during your journey
Information Sharing
We never sell or rent guest information. Your details are shared only when necessary, with:
Forest Department (for entry permits)
Partner hotels & transport providers (for your stay and pickup/drop)
Legal authorities (only if required by law)
Data Protection & Security
We use secure servers and SSL protection on our website.
Online transactions (via UPI or bank transfer) are encrypted and handled safely.
We do not use or store cookies on our website.
ID copies are kept only as long as needed for permits, and then deleted.
Limited staff access ensures your information is safe.
Your Rights
You have the right to:
Request correction or updates to your data
Ask for data deletion (except where records are legally required)
Opt-out of promotional WhatsApp messages or newsletters anytime by contacting us
Refund & Cancellation
For cancellations and refunds, please read our dedicated Return & Refund Policy page.
Updates to This Policy
This Privacy Policy may be updated if major changes occur in booking systems or forest rules. Updates will always be announced on our website, Facebook, and Instagram.
Contact Information
Sundarban Mondal Travels
Garia, Panchpota, Kolkata, Rajpur Sonarpur, West Bengal 700152
+91 62955 82292 | +91 91636 84414
info@sundarbanmondaltravels.com
Office Hours: 9 AM – 9 PM (please call before visiting)
